Refund policy

Canvas Canary — Cancellation & Refund Policy
United States only

No returns
We do not accept returns. All sales are final once an order has been sent to production.

Cancellations
You may cancel an order only if it has not yet been fulfilled (sent to print/production).

To request a cancellation, email canvascanarystore@gmail.com with your order number as soon as possible. If production has not started, we will cancel the order and refund you to the original payment method.

Once an order is in production or has shipped, it cannot be cancelled.

Damaged, defective, or incorrect items
This is not a return. If your print arrives damaged, defective, or is the wrong item, contact us within 7 days of delivery at canvascanarystore@gmail.com. Include your order number and clear photos of the issue and packaging.

If we confirm the problem, we will reprint and reship the item or issue a refund, at our discretion.

Sale items and gift cards
Sale items follow the same rules above. Gift cards cannot be cancelled or refunded after purchase.

Refunds
Approved refunds (cancelled pre-production orders, or approved damage/defect cases) are issued to the original payment method within 10 business days of approval. Your bank or card issuer may take additional time to post the credit.

If more than 15 business days have passed since we approved a refund and you do not see it, email canvascanarystore@gmail.com.

Questions
canvascanarystore@gmail.com